LCog wrote:Sorry if I am being thick, but what is a 'defensor' and how would I go about doing this ?
Sorry LCog, only just seen your 'Defensor' question.
- Basically, if you look either on your mortgage paperwork or on the website of your Bank, the contact details of their defensor should be shown. The Defensor is an independant body who arbitrates between a bank and their clients, and each Bank must have their own defensor. If you have a problem you should write to them (in Spanish) to advise them of your complaint.