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Ryanair may refuse boarding to passengers without passes

Sat 22th Jan 2011

Ryanair have instructed their lawyers to appeal against last week's Spanish court decision which ruled the airline's £40 boarding card reissue fee illegal.

Ryanair responded, saying it could simply cancel the charge and instead prevent passengers without boarding passes from boarding their flights.

"We believe the Barcelona Commercial Court No.1 has no basis, as a matter of contract law, for its ruling last week, that there is any obligation upon Ryanair to reissue boarding passes to intending passengers who have failed to comply with their agreement to arrive at the airport with a pre-printed boarding card, except on payment of the specified reissue fee," said Ryanair's Stephen McNamara.

If this ruling is upheld on appeal, Ryanair claimed it would be forced to stop offering a Boarding Pass Reissue facility at airports and passengers who did not have a valid Boarding Pass for their flight would not be able to pass through security, and would be unable to travel.

Passengers finding themselves in this position would then need to make a new booking for the next available flight at the current fare.

"Ryanair's low fare, low cost services appeal to millions of passengers because they are simple, efficient and agreed by each passenger at the time of booking," McNamara continued.

"Without these procedures, Ryanair would have to re-employ numerous handling agents at all airports to issue manual boarding cards for passengers who simply ‘forgot' to bring their pre-printed boarding passes or who failed to comply with their original agreement to check-in online."

The airlines also pointed out that passengers agreed to the terms and conditions when making the booking.

Ryanair also questioned how the Spanish court has the right to reinterpret a contractual agreement entered into between 73 million passengers and the airline.

The statement continued, "We are confident that this ruling will be overturned on appeal, and in the meantime the boarding card reissue fee will continue to be applied at all Ryanair airports for this tiny number of passengers who do not comply with their agreement to arrive at the airport with their online boarding card,"

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