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Spain wins right to switch mobile firms faster

Source: Reuters - Mon 11th Jul 2011

Spanish mobile operators will have one day, instead of four at present, to implement requests for customers switching company while keeping their phone number, under a change to the law designed to boost competition.

The clock will start ticking when a customer signs a contract to switch operator, rather than from the moment the new company requests the number from the old provider, telecoms regulator CMT said on Monday.

The new rules, to come into force from June 1, will mean a customer signing with one firm on Monday will have their old number fully operational with the new firm by Wednesday at 0400 GMT, said the CMT.

"In this way, Spain becomes the country in the European Union where mobile users will be able to enjoy their right (to take their old number to a new operator) more quickly," the CMT said.

Some 4.8 million mobile lines switched mobile provider last year, with many customers abandoning Spain's dominant operator, Telefonica , and no. 2 operator Vodafone for TeliaSonera's Yoigo.

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