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Ryanair Passeger Misses Flight Due To Poorly Printed Boarding Pass

Mon 12th Apr 2010

An Irish passenger flying from Malaga to Dublin with Ryanair missed her flight due to a poorly printed boarding pass on her printer at home.

Sue Craig, missed her flight when she was told by Ryanair that their scanner could not read the boarding pass she had printed, even though the details were clearly legible by eye.

The airline no longer makes provision for desk-check in at the airport, preferring it's passengers instead to check in directly at the gate using boarding passes printed off at home.

She told the Irish Examiner that the printer cartridge was new, but she was told to join another queue when she was denied boarding. The queue was so long she missed her flight, losing the 80 € that it originally cost her.

Ryanair suggested she take a different flight to Málaga the following day, but from Bristol. They say she had to join another queue in order that the 180 other passengers on her flight were not inconvenienced.

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